FAQs (Support Links)
General FAQs
🔹 What is FinSwich’s model? FinSwich is a self-custodian payment infrastructure that allows businesses to configure AML policies, set transaction thresholds, define limits, and establish escalation points for quarantining specific transactions.
🔹 How many countries does FinSwich support? FinSwich operates in 54 countries worldwide.
🔹 Which countries does FinSwich currently cover? FinSwich is a global product, but it is currently available in 10 African countries, including Nigeria, South Africa, Ghana, Kenya, Uganda, Tanzania, Angola, Morocco, and Togo.
🔹 Is FinSwich a wallet? No, FinSwich is not a wallet. It is a wallet checkout solution that enhances existing wallets by adding cross-border payment capabilities and enabling interoperability with other financial platforms and banks.
🔹 I already have a wallet in my app. How does FinSwich help? FinSwich extends the functionality of your existing wallet by adding global payment capabilities, utility payments, and interoperability features, allowing your users to do more without rebuilding your platform.
Getting Started FAQs
🔹 How do I get started with FinSwich?
Sign up on FinSwich.
Submit compliance documents for KYB verification.
Add your app to the FinSwich platform.
Fund your pool wallet to enable transactions.
Integrate FinSwich Checkout on your mobile or web application.
Go live and start processing transactions.
🔹 What happens after integrating FinSwich? By integrating FinSwich, your wallet will gain access to: ✅ Global money transfers (send & receive funds internationally). ✅ 10,000+ value-added services in 54 countries (airtime, bill payments, etc.).
🔹 What platforms can register on FinSwich?
Wallet-based platforms can register and integrate seamlessly.
If your platform does not have a wallet, you can still integrate FinSwich Checkout to process payments.
🔹 Do I need to pay a registration fee for my app? Yes, there is a $10 activation fee required before going live. Simply fund your wallet to activate your account.
🔹 How do I fund my wallet? You can fund your wallet via:
Direct wallet deposit using a wallet address.
Bank transfer in your local currency.
🔹 How do I withdraw from my wallet? Withdrawals can be processed through the FinSwich dashboard, allowing seamless transfers to your linked bank account or another wallet.
Pricing FAQs
🔹 What does FinSwich’s pricing look like?
International Transfers: $1.20 per transaction
Payment Collection Fee: 1.5% of the transaction amount
Local Transfers: $0.20 per transaction
Policy & Compliance FAQs
🔹 How long does it take for my account to be approved? KYB verification and account approval typically take 24 hours after submission.
🔹 How long does it take to get my app approved? App approval is completed within 24 hours after uploading.
🔹 Can FinSwich access my customers' wallets? No, FinSwich does not access customer wallets directly. It operates as a payment checkout solution that facilitates transactions between wallets.
Still have questions? Contact Support or Join Our Community to learn more. 🚀
Refer to our sales or commercial. However, we offer you a rebate commission each time there is cross-border transactions on your system.
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