# FAQs (Support Links)

**General FAQs**

🔹 **What is FinSwich’s model?**\
FinSwich is a **self-custodian payment infrastructure** that allows businesses to configure AML policies, set transaction thresholds, define limits, and establish escalation points for quarantining specific transactions.

🔹 **How many countries does FinSwich support?**\
FinSwich operates in **54 countries** worldwide.

🔹 **Which countries does FinSwich currently cover?**\
FinSwich is a global product, but it is currently available in **10 African countries**, including **Nigeria, South Africa, Ghana, Kenya, Uganda, Tanzania, Angola, Morocco, and Togo**.

🔹 **Is FinSwich a wallet?**\
No, FinSwich is not a wallet. It is a **wallet checkout solution** that enhances existing wallets by adding cross-border payment capabilities and enabling interoperability with other financial platforms and banks.

🔹 **I already have a wallet in my app. How does FinSwich help?**\
FinSwich extends the functionality of your existing wallet by adding **global payment capabilities, utility payments, and interoperability features**, allowing your users to do more without rebuilding your platform.

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**Getting Started FAQs**

🔹 **How do I get started with FinSwich?**

1. **Sign up** on FinSwich.
2. **Submit compliance documents** for KYB verification.
3. **Add your app** to the FinSwich platform.
4. **Fund your pool wallet** to enable transactions.
5. **Integrate FinSwich Checkout** on your mobile or web application.
6. **Go live** and start processing transactions.

🔹 **What happens after integrating FinSwich?**\
By integrating FinSwich, your wallet will gain access to:\
✅ **Global money transfers** (send & receive funds internationally).\
✅ **10,000+ value-added services** in 54 countries (airtime, bill payments, etc.).

🔹 **What platforms can register on FinSwich?**

* **Wallet-based platforms** can register and integrate seamlessly.
* If your platform **does not have a wallet**, you can still integrate **FinSwich Checkout** to process payments.

🔹 **Do I need to pay a registration fee for my app?**\
Yes, there is a **$10 activation fee** required before going live. Simply **fund your wallet** to activate your account.

🔹 **How do I fund my wallet?**\
You can fund your wallet via:

* **Direct wallet deposit** using a wallet address.
* **Bank transfer** in your local currency.

🔹 **How do I withdraw from my wallet?**\
Withdrawals can be processed through the FinSwich dashboard, allowing seamless transfers to your linked bank account or another wallet.

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**Pricing FAQs**

🔹 **What does FinSwich’s pricing look like?**

* **International Transfers:** $1.20 per transaction
* **Payment Collection Fee:** 1.5% of the transaction amount
* **Local Transfers:** $0.20 per transaction

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**Policy & Compliance FAQs**

🔹 **How long does it take for my account to be approved?**\
KYB verification and account approval typically take **24 hours** after submission.

🔹 **How long does it take to get my app approved?**\
App approval is completed within **24 hours** after uploading.

🔹 **Can FinSwich access my customers' wallets?**\
No, FinSwich **does not** access customer wallets directly. It operates as a **payment checkout solution** that facilitates transactions between wallets.

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Still have questions? [Contact Support](mailto:help@fuspay.us) or [Join Our Community ](https://t.me/+lCKFav5b0AY1ODlk)to learn more. 🚀

Refer to our [sales ](mailto:business@fuspay.us)or commercial. However, we offer you a rebate commission each time there is cross-border transactions on your system.
